Last modified:
June 14, 2026
1. Introduction
1.1. This Agreement constitutes a legally binding electronic contract between Yiswa Information Technology Company, the owner and operator of the “Yiswa Connect” platform (registered with the Ministry of Commerce in the Kingdom of Saudi Arabia under Commercial Registration No. 7032885225), and any natural or legal person who creates an account, accesses, or uses any of the platform’s services.
1.2. Registration of an account, access to the platform, or use of its services shall be deemed full, explicit, final, and unconditional acceptance of all provisions of this Agreement and all related platform policies, including any future amendments.
1.3. Where the user accesses or uses the platform on behalf of an entity, company, or organization, the user represents and warrants that they have full legal authority to bind such entity to this Agreement.
2. Definitions
2.1. For the purposes of this Agreement, the following terms shall have the meanings assigned to them below unless the context requires otherwise:
Company: Yiswa Information Technology Company, the legal owner and operator of the Yiswa Connect platform.
Platform: The Yiswa Connect platform, including its websites, applications, APIs, tools, and related services.
Client: The legal entity that creates an account, subscribes to, or uses any of the platform’s services.
Establishment: Restaurants, cafés, food & beverage businesses, or any commercial activity using the platform.
Account: The electronic user profile created on the platform.
Services: All current or future services provided through the platform.
Data: All information, files, content, records, orders, products, reports, and operational data entered, generated, or stored within the platform.
Subscription: The plan or package selected by the Client in exchange for fees.
Third-Party Service Provider: Any external party providing services related to the platform, including hosting providers, domain providers, payment gateways, messaging services, AI providers, POS systems, delivery applications, and others.
3. Legal Capacity
3.1. The Client represents and warrants that:
They have full legal capacity to enter into this Agreement.
No legal restriction prevents them from complying with this Agreement.
They hold all required licenses and regulatory approvals to operate their business.
They bear full legal and regulatory responsibility for their activities.
All information provided to the Company is true, accurate, and up to date.
3.2. The Company reserves the right to request any documents it deems necessary to verify the Client’s identity, business, or account ownership.
4. Nature of the Contractual Relationship
4.1. The Client acknowledges and agrees that:
The Company is a SaaS technology provider only.
The Company is not a partner, agent, representative, or employee of the Client.
This Agreement does not establish any partnership, agency, franchise, or joint venture relationship.
The Company’s obligations are limited strictly to providing technical services.
All commercial transactions conducted by the Client with its customers, suppliers, or third parties remain solely the Client’s responsibility.
5. Scope of Services
5.1. The Yiswa Connect platform provides a suite of tools for managing and operating food and beverage businesses, including but not limited to:
Branch management
Website creation
Free subdomain
Custom domain purchase and connection
Product management
Menu management
QR code system
User management
Multi-language support
POS integration
Delivery platform integrations
ERP integration
Order management
Inventory management
AI-powered content generation
Location analytics
6. Account Creation
6.1. The Client agrees to:
Provide accurate and complete information.
Maintain confidentiality of login credentials.
Not share the account with unauthorized parties.
Bear full responsibility for all activities under the account.
Keep account information updated.
6.2. The Company may suspend or terminate any account suspected of unlawful use, violation of laws, or breach of this Agreement.
7. Subscriptions and Fees
7.1. Services are subject to the Company’s pricing plans.
7.2. Prices may be modified at any time.
7.3. New pricing applies upon renewal, upgrade, or additional purchases.
7.4. All fees are payable in advance.
7.5. Services are activated only after full payment is received.
8. Automatic Renewal and Payment Methods
By adding a payment method or enabling auto-renewal, the Client:
8.1. Authorizes the Company or its payment providers to charge due fees.
8.2. Consents to tokenization and secure storage of payment credentials.
8.3. Is responsible for updating payment details.
8.4. Agrees to automatic charging for recurring subscriptions and services.
9. Refund Policy
Unless expressly stated otherwise:
9.1. All payments are final and non-refundable.
9.2. Partial or full subscription usage is non-refundable.
9.3. Domain fees are non-refundable.
9.4. Add-on services are non-refundable.
9.5. Professional services, setup, or customization fees are non-refundable.
9.6. Account termination does not entitle the Client to any refund.
10. Intellectual Property
10.1. All intellectual property rights related to the Yiswa Connect platform, including but not limited to software, source code, databases, algorithms, UI designs, templates, reports, analytics, trademarks, APIs, documentation, and proprietary content, are exclusively owned by the Company or its licensors.
10.2. No rights are transferred to the Client.
10.3. The Client is prohibited from:
Copying or reproducing the platform
Reverse engineering or decompiling
Creating derivative works
Reselling, sublicensing, or hosting the platform
Removing proprietary notices
10.4. All improvements or modifications to the platform remain the exclusive property of the Company.
11. Use of Brand and Commercial Identity
11.1. The Client grants the Company a non-exclusive, irrevocable license during the subscription period to use:
Trade name
Logo and brand identity
Store name
Product images
Screenshots of platform usage
For purposes including:
Marketing and advertising
Case studies
Presentations
Client lists
Reports
Media and events
Website publication
11.2. The Client may request discontinuation in writing, subject to a reasonable implementation period.
12. Client Data
12.1. The Client retains ownership of operational data entered into the platform.
12.2. The Client grants the Company a worldwide, non-exclusive, transferable license to use data solely for service delivery, operation, backup, processing, and improvement.
12.3. The Company may use anonymized aggregated data for:
Analytics
Statistics
Product development
Market research
AI training and model improvement
without identifying the Client.
13. Information Security
13.1. The Company applies commercially reasonable security measures; however, the Client acknowledges that:
The internet is not fully secure
No system is 100% immune from breaches
Continuous service availability cannot be guaranteed
13.2. The Company is not liable for damages caused by cyberattacks, outages, user errors, third-party failures, or malware.
14. Third-Party Providers
14.1. The platform may rely on third-party services such as hosting, domains, payments, SMS, email, POS systems, delivery apps, ERP systems, and AI providers.
14.2. The Company is not responsible for:
Service interruptions
Pricing changes
Policy modifications
Service suspension
Data loss caused by third parties
14.3. Third-party services are governed by their own terms.
15. Regulatory Compliance
15.1. The Client agrees to comply with all applicable laws and regulations in the Kingdom of Saudi Arabia, including:
Business licensing
Tax compliance
Zakat regulations
E-commerce law
Data protection laws
Cybercrime laws
Any additional regulatory requirements
15.2. The Client bears full responsibility for compliance.
16. Prohibited Activities
16.1. The platform may not be used for unlawful activities, including:
Fraud
Money laundering
Terrorism financing
Illegal goods or services
Intellectual property infringement
Malware distribution
API abuse
Unauthorized system access or hacking attempts
16.2. The Company may take immediate action upon suspicion of violation.
17. Suspension and Restriction
17.1. The Company may suspend or restrict accounts without prior notice in cases of:
Breach of Agreement
Legal violations
Non-payment
Fraud suspicion
Security risks
Regulatory orders
17.2. No compensation or refund shall apply.
18. Termination
18.1. The Company may terminate this Agreement in cases including:
Material breach
Repeated violations
Misrepresentation
Harmful use of the platform
Business cessation
Insolvency or liquidation
18.2. The Client may terminate by disabling auto-renewal or requesting account closure.
18.3. Outstanding obligations remain payable.
19. Limitation of Liability
19.1. The Company shall not be liable for:
Loss of profits or revenue
Loss of data
Loss of customers
Indirect or consequential damages
19.2. Total liability shall not exceed fees paid in the preceding 12 months.
20. Indemnification
20.1. The Client agrees to indemnify and hold harmless the Company against any claims, losses, damages, liabilities, fines, or legal costs arising from:
Use of the platform
Violation of this Agreement
Violation of laws
Third-party rights infringement
Client data or content
21. Force Majeure
21.1. The Company is not liable for failure or delay caused by events beyond its control, including:
Natural disasters
War or riots
Pandemics
Cyberattacks
Government actions
Utility failures
Third-party service disruptions
21.2. Obligations are suspended during such events.
22. Amendments
22.1. The Company reserves the right to modify:
This Agreement
Policies
Services
Pricing
Features
22.2. Continued use constitutes acceptance of updates.
23. Notices
23.1. Notices may be delivered via:
Email: info@yiswa.app
Dashboard notifications
Website announcements
SMS
In-platform alerts
23.2. Such notices shall have full legal effect.
24. Governing Law and Dispute Resolution
24.1. This Agreement is governed by the laws of the Kingdom of Saudi Arabia. Disputes shall be resolved amicably within 30 days; failing that, the courts of Riyadh shall have exclusive jurisdiction.
25. General Provisions
25.1. This Agreement constitutes the entire agreement between the parties.
25.2. It supersedes all prior agreements.
25.3. Failure to enforce any right does not constitute waiver.
25.4. Invalid provisions do not affect the remaining terms.
25.5. The Company may assign its rights.
25.6. The Client may not assign rights without written consent.
25.7. The Arabic version shall prevail in case of conflict.
25.8. The Agreement becomes effective upon electronic acceptance or platform use.